Privacy Policy

1. Information we collect

Depending on how you deal with us, we may collect information such as:

• your name, phone number and email address;
• your suburb, service location or other information needed to assess or carry out a job;
• details about your project, including approximate floor size, desired finish, concrete condition and access information;
• photos you choose to upload or otherwise provide showing the project area or concrete condition;
• communications, quote details and information reasonably required to respond to an enquiry, prepare a quote, schedule work or provide our services; and
• basic technical information that may be generated when you use our website, such as information necessary for website security and operation.

Please avoid including unnecessary sensitive or personal information in project descriptions or photos.

2. How we collect information

We generally collect information directly from you when you submit our online quote form, upload project photos, call or text us, send us an email, communicate with us through a business channel, request a quote or become a customer.

Where appropriate, we may also receive information from a person who refers you to PrimeShield or from a contractor, builder or business partner involved in your project.

3. How we use information

We may use personal information where reasonably necessary to:

• respond to enquiries and contact you about your project;
• assess work, prepare and follow up quotes, and recommend suitable flooring or coating systems;
• schedule, perform and administer installations and related services;
• manage customer records, invoicing, warranty matters and after-sales support;
• operate, maintain and secure our website and quote system;
• meet legal, insurance, accounting or record-keeping requirements; and
• manage disputes, complaints or claims.

PrimeShield does not sell customer personal information.

4. Project photos

Photos submitted through our quote form are used to help us understand the condition, size and nature of the proposed work. Uploaded photos may be stored with the related enquiry or project records and may be accessible to service providers that help us operate our website or communications systems.

Submitting a photo for a quote does not by itself give PrimeShield permission to use that photo publicly for advertising, social media or our project gallery. We will obtain appropriate permission where required before using identifiable customer-supplied material for promotional purposes.

5. Service providers & disclosure

We may disclose or make personal information available where reasonably necessary to businesses that help us operate, such as website hosting, email and communications providers, IT providers, professional advisers, insurers, payment or accounting providers, and contractors or suppliers involved in delivering a service.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect our legal rights or respond to a safety, fraud or security issue.

6. Overseas processing

Some third-party technology providers we use may store, route, process or support information using infrastructure located outside Australia. The countries involved can vary depending on the provider and its infrastructure. Where applicable, we take reasonable steps appropriate to our circumstances when selecting and using service providers that handle personal information.

7. Storage & security

Personal information may be held electronically in our website, email, business systems or service-provider systems. We take reasonable steps appropriate to our business to protect information from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure. If you believe information you provided to us may have been compromised, please contact us promptly.

8. Information retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing quotes and services, maintaining business and warranty records, resolving disputes and meeting applicable legal, tax, insurance or accounting requirements. When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

9. Access & correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before providing access or making a correction.

10. Privacy enquiries & complaints

If you have a question, concern or complaint about how PrimeShield has handled your personal information, please contact us. We will review the matter and aim to respond within a reasonable period.

If applicable to your circumstances and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC) about a privacy matter.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, information-handling practices or applicable requirements. The current version will be published on this page with its latest update date.

This policy describes PrimeShield Epoxy's current privacy practices and is intended to be read together with any specific privacy notice provided at the point information is collected.