This workmanship warranty covers defects directly attributable to PrimeShield Epoxy's installation workmanship. It does not guarantee the underlying concrete or substrate against movement, moisture, cracking, damage or other causes outside our workmanship.
1. Warranty Period
The workmanship warranty applies for 3 years from the date the installation is completed.
The warranty applies to the original customer and the installation at the property specified on the relevant PrimeShield Epoxy quote or invoice.
2. What the Warranty Covers
Subject to the exclusions below, PrimeShield Epoxy warrants that the installation will be completed using appropriate professional installation practices.
Where a defect is determined by PrimeShield Epoxy to have resulted from our workmanship, the warranty may cover reasonable rectification of the affected area.
Examples of workmanship-related issues that may be covered include:
- peeling or delamination caused by inadequate surface preparation performed by PrimeShield Epoxy;
- failure of the coating to bond where the failure is attributable to our installation;
- installation defects resulting from incorrect application of the coating system; and
- other failures directly attributable to workmanship performed by PrimeShield Epoxy.
The appropriate remedy will depend on the nature and extent of the defect.
3. What Is Not Covered
The workmanship warranty does not cover damage or failure caused by circumstances outside PrimeShield Epoxy's workmanship, including:
- cracking, movement, settlement or structural failure of the underlying concrete or substrate;
- existing or subsequently developing concrete cracks;
- moisture, hydrostatic pressure, rising damp or other moisture-related problems originating from the substrate or surrounding structure;
- damage caused by impact, abrasion, dragging heavy objects, machinery, vehicles, tools or other physical damage;
- chemical spills, contamination or exposure to substances unsuitable for the installed coating system;
- damage caused by misuse, neglect or failure to reasonably maintain the surface;
- alterations, repairs or additional coatings carried out by another person or contractor;
- damage caused by flooding, fire, storms, water ingress or other events outside PrimeShield Epoxy's control;
- substrate contamination or defects that were concealed or could not reasonably have been identified before installation;
- normal wear and tear associated with the use of the surface;
- changes in colour, gloss or appearance resulting from normal ageing, wear or environmental exposure; and
- damage resulting from use of the surface outside the purpose or conditions for which the installed system was reasonably intended.
4. Concrete Cracks & Movement
Concrete is a naturally moving substrate and may develop cracks over time.
While PrimeShield Epoxy may repair or treat existing cracks as part of surface preparation, we cannot guarantee that existing cracks will not reappear or that new cracks will not develop.
Cracking caused by movement of the concrete or structure is therefore not considered a workmanship defect unless the problem is directly attributable to work performed by PrimeShield Epoxy.
5. Product & Manufacturer Warranties
This 3-Year Workmanship Warranty relates specifically to PrimeShield Epoxy's workmanship.
Products and coating materials may also be subject to warranties, specifications or limitations provided by their respective manufacturers. Any applicable manufacturer's warranty is separate from this workmanship warranty.
6. Customer Responsibilities
To help protect the installation, customers should:
- follow any curing and return-to-service instructions provided after installation;
- avoid placing vehicles, equipment or heavy objects on the surface until the recommended curing period has passed;
- clean and maintain the floor appropriately;
- avoid using chemicals or cleaning products unsuitable for the installed coating;
- take reasonable precautions to prevent impact, scratching and other physical damage; and
- notify PrimeShield Epoxy promptly if a potential workmanship problem becomes apparent.
Failure to follow reasonable care, curing or maintenance instructions may affect whether an issue is covered by this warranty.
7. Making a Warranty Claim
To make a claim under the 3-Year Workmanship Warranty, contact:
Please provide your name, installation address, approximate installation date, quote or invoice number if available, a description of the issue, and photographs where possible.
PrimeShield Epoxy may need to inspect the installation before determining the cause of the issue and whether it is covered by this warranty.
8. Assessment & Rectification
If PrimeShield Epoxy determines that an issue is covered by this workmanship warranty, we will determine an appropriate method of rectification having regard to the nature and extent of the defect.
Rectification may involve repairing or recoating the affected area rather than replacing the entire installation where a localised repair is reasonable and appropriate.
Nothing in this warranty excludes remedies that a customer may otherwise be entitled to under applicable law.
9. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
This 3-Year Workmanship Warranty is provided in addition to any rights and remedies you may have under the Australian Consumer Law or other applicable legislation.
Nothing in this warranty is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.